Article updated Is your Samsung, HP, Brother, Canon, Ricoh or Epson printer not recognising a replacement ink or toner cartridge? This is something that we find our customers experience every now and again so you definitely aren’t alone! A printer not recognising a new ink or toner cartridge is one of the most common issues that print owners experience when changing or replacing an empty one, irrespective of what brand printer you have, and one that our customers frequently ask us about. This can mostly affect your printer when you a replacing compatible, remanufactured or refilled ink cartridges and you may be looking for a way to fix this issue.

Read below where we’ll explain why this happens and how to fix your printer. Firstly, try our, then if you need further help click the following links for further tips for specific brands. Computer error message when printer cartridge not recognised. There may be occasions when, after installing a new ink or toner cartridge in your printer, you might see a message on your printer like: • Your printer says ‘ toner is not compatible‘ • Your printer says ‘ printer cartridge not detected‘ or your printer cannot detect ink. • A low or empty level of ink and toner displayed on your computer • A HP Printer displaying ‘HP Cartridges locked’ or ‘Cartridge Protection enabled’ • A message on your printer warning “no cartridge installed” (or words to that effect) • Flashing warning lights displayed on your printer Here are the main reasons why your printer would display the above error messages: Internal memory reset: Your printer should automatically recognise when you install a new cartridge and reset its internal memory, ensuring that it’s displaying full ink and toner levels etc. However, sometimes the printer just doesn’t do that correctly and believes that the old one, or no cartridge, is currently inserted instead. Protective strips: If you haven’t removed protective covers or plastic strips that are attached to a new cartridge when you first take it out of its packaging, the printer will definitely fail to register the new cartridge and this will cause you problems.

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Dirty / damaged contacts: The new ink or toner cartridge has a number of metal contacts that connect to similar metal contacts in the printer allowing them to communicate. Dirt or damage on the contacts inside the printer can prevent the contacts from connecting and can stop the printer from reading the information on the chip.

HP Cartridge Protection enabled Whilst updating firmware is often necessary, if you have a HP printer an update may be installed to ‘enable cartridge protection’ this then prevents these cartridges form working in any other printer and also any compatible cartridges from working in your printer. This can be switched off. See how to fix Incorrect consumable installed: A rare occasion but this does happen! If a drum or fuser or other maintenance item was accidentally purchased instead of a toner or ink cartridge, the printer will not work and still needs a new ink or toner. Ink cartridge has not been inserted correctly: There is also the off chance that an ink cartridge or toner cartridge wasn’t fully clicked in to it’s designated slot and so the printer can’t detect the new ink cartridge and displays the error message.

All you’ll need to do is lift your cartridge cover again and double check all of the inserted cartridges to make sure that they have been clicked in, then close the cover again and try once more. Firmware / software updates: This is one of the main causes for a compatible ink or toner to not work in your printer. Modern printers automatically connect to the internet but pc software or internal printer software (firmware) will often need to be updated at the request of the printer.

These updates can often fix bugs but more recently printer manufacturers have used updates as a way to stop compatible cartridges from working in your printer. Often delivering messages like ‘ cartridge not compatible‘ or ‘ cartridge not recognized.’ This is a very grey area of legality for printer manufacturers as it’s against the law for them to stop you from using a compatible or remanufactured cartridge in your printer. However, they can get around this by refreshing the software frequently to new versions that the chips on remanufactured cartridges no longer register to, rendering them unusable. If you do plan to use compatible or reman inks and toners, it may be wise to disable automatic software updates on your printer. You can do that on your computer via the printer properties (Control panel > printers and devices > right click your printer in the list > properties > software tab > un-tick automatically update your printer).