Hello Gang, I have a client using the ELO ET1425-TUWC-1 touchscreens and after a new server, desktop systems, and POS software, the touchscreens on the deskops stop responding to touch after a few days. Now let me explain more as you are thinking this guy is nuts Environment 2 week ago: Server 2003 XP Pro Systems and Windows 2000 systems IBS POS system ver 6 New environment: Server 2008 XP Pro Systems and Win7 32 BIT systems IBS POS system ver7 After the new server, systems and IBS installed I setup all the touch screens and they work fine for approx. 2-3 days then one by one they stop responding on both the XP and Win7 systems. The fix is reinstall the drivers (this did not happen before the changes) and the cycle repeats. ELO comment is they have never heard of this before and these monitors are over 4 years old maybe time for new ones. IBS also has not heard of this issue.

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I am I lucky or what? So have any of you heard of this. Steve2554 wrote: Dump the ELO's.

They're junk. Support from ELO is way below retail standard. Need a replacement next day? These guys don't have a clue. It takes 3-4 weeks for an RMA and even after that they still die again within 90 days.

The Acoustic Pulse Recognition (APR) and Projected Capacitive touch technologies are not supported by all operating systems including Mac and some versions of Linux. See the Technology notes for each driver on the Driver and File Downloads page to verify support for your touchscreen technology.

Save yourself a headache and look elsewhere. The Dell touchscreens we use are pretty solid.

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NBD advanced exchange swap out. That is true. The Dell touchscreens are more reliable. But they are really just a re-branded ELO. That of course raises the question, 'What is it about the ELO that makes it crap out?'

They are putting their name on it, it seems that they probably just don't care. Our company actually tried using the ELO touch monitors and have a stack of useless touch screens because of it.

According to some friendly competitors that I have talked to, there are several models of the ELO and the more expensive you go, the more reliable you get. The problem was, the NCR Dyna-Touch heads were a better buy in the long run and a lot fewer problems.

They are not cheap but they have actually worked without having to mess with the calibration on a daily basis like we did with the ELO units. Not to mention the odd problems we would have where the drivers that would work for one unit would not work for another. Again, these were the entry level units and I would hope that if someone had spent the money for a better unit they would have been better behaved. Same problem for me. I have the ELO 3200L touchscreen. I have a standalone PC running windows 7 SP1 (not connected to internet). Powerpoint presentation running as a kiosk.